Talk to a person, not a ticket queue
Email is the fastest way to reach us. Everything comes to one inbox — info@gallerytech.org — and we aim to reply to every enquiry within two working days, usually the same day, Monday to Friday.
Adding the subject line suggested below gets your message to the right person faster.
General enquiries
Product questions, gift advice, stock availability and anything that does not fit elsewhere.
Email us — subject “General enquiry”Orders, delivery & returns
Where is my parcel, a missing component, a faulty item or a cancellation. Quote your order number.
Email us — subject “Order support”Schools, clubs & trade
Quotations, bulk pricing, VAT invoices, purchase orders and payment by bank transfer.
Email us — subject “Trade enquiry”Privacy & data protection
Access, correction, erasure and other rights under the UK GDPR. See the Privacy Policy.
Email us — subject “Data protection”Product safety concerns
If you believe a product we sold you is unsafe, tell us straight away and stop using it.
Email us — subject “Product safety”Registered office
TECH GALLERY LIMITED137 Grosvenor Road
London
England SW1V 3JY
United Kingdom
Getting a faster answer
A little detail up front saves a round trip. When you write to us about an order, please include:
- Your order number and the email address used at checkout.
- The product name — and, for a missing or broken piece, the part number from the instruction booklet.
- A photo if something arrived damaged. It usually removes the need for us to ask you to return it first.
- What you would like us to do — replace, repair, refund or simply advise.
Buying a gift and not sure what to choose? Tell us the age, the budget and one thing they already enjoy, and we will send two or three suggestions back.
When we are around
We are an online retailer — there is no walk-in shop counter at the registered office.