1. About us
gallerytech.org is operated by TECH GALLERY LIMITED, trading as “Tech Gallery”, a private company limited by shares registered in England and Wales under company number 16993942, whose registered office is at 137 Grosvenor Road, London, England, SW1V 3JY.
You can contact us at info@gallerytech.org — please quote your order number when writing about an order. If we need to contact you, we will use the email address, postal address or telephone number you gave us when ordering.
2. These terms
These are the terms and conditions on which we supply products to you and on which you may use our website. They apply to every order, to the exclusion of any other terms you seek to impose. Please read them carefully before ordering — by placing an order you confirm that you accept them.
We may amend these terms from time to time, for example to reflect changes in law or in how we operate. The version that applies to your order is the version published on the website at the moment you place it, and we recommend saving or printing a copy for your records.
Nothing in these terms affects your statutory rights as a consumer. If any provision would limit or exclude rights that cannot lawfully be limited or excluded, that provision does not apply to you.
3. Using the website
We provide the website free of charge and make no promise that it will always be available or uninterrupted. We may suspend, withdraw or restrict all or part of it for business or operational reasons, and will give reasonable notice where we can.
You are responsible for making the arrangements necessary to access the site, and for ensuring that everyone who accesses it through your connection is aware of these terms. If you hold an account, you must keep your login details confidential and tell us promptly if you suspect unauthorised use.
4. Products and descriptions
We take care to describe products accurately, including contents, recommended age, player count and playing time. Even so:
- images are for illustration and packaging, colours and components may vary from those shown;
- manufacturers occasionally change specifications, artwork or box contents without notice; and
- screen calibration means on-screen colours may differ from the physical product.
All products are subject to availability. If a product becomes unavailable after you order, we will tell you promptly and refund any sum paid for it in full.
Occasionally a product may be listed at an incorrect price or with an incorrect description because of a genuine error. If the error is obvious and could reasonably have been recognised by you as a mispricing, we may cancel the order, tell you why, and refund you in full.
5. Age restrictions and safety
You must be at least 18 years old to place an order. Recommended age ratings shown on our listings are those given by the manufacturer and relate to safety and suitability — they are not a guide to ability.
Toys and games must be used in accordance with the instructions supplied. Please keep the packaging, warnings and instructions for as long as you keep the product. Some items contain small parts, magnets, button cell batteries, or are unsuitable for children under three years; where that is the case the listing and the packaging say so, and you must follow those warnings.
If you believe a product we supplied is unsafe, stop using it immediately and contact info@gallerytech.org. Where a manufacturer issues a recall affecting a product you bought from us, we will contact you using the details held for your order.
6. How a contract is formed
- You place an order through the website. This is an offer to buy, not an acceptance of your offer by us.
- We send an acknowledgement email confirming that your order has been received. This is not acceptance.
- A binding contract comes into existence only when we send a dispatch confirmation email telling you the goods are on their way, and only for the products listed in that email.
- If we cannot accept your order — because the item is out of stock, we have identified a pricing error, we cannot verify your payment details, or we cannot deliver to your address — we will tell you and take no payment, or refund any payment taken.
We assign an order number to every order; please quote it in any correspondence. Contracts are concluded in the English language only.
7. Prices and payment
- Prices are shown in pounds sterling (GBP) and include VAT at the applicable rate where the company is VAT registered, unless a listing states otherwise.
- Delivery charges are shown separately and confirmed at checkout before you pay.
- The price you pay is the price displayed when we accept your order. If the VAT rate changes between order and delivery, we adjust the VAT you pay unless you have already paid in full.
- Payment is taken at or shortly after the point of order, through our payment providers. We accept the cards and payment methods shown at checkout.
- We do not receive or store your full card details. Payment is processed by regulated third-party providers under their own terms.
- If your payment is declined or reversed, we may cancel the order and are not obliged to dispatch the goods.
8. Delivery and risk
Delivery options, costs and estimated timescales are set out on our Delivery & Returns page and confirmed at checkout. Estimated dates are estimates, not guarantees, unless we have expressly agreed a guaranteed date with you in writing.
- Goods are at our risk until they are delivered to the address you gave, or to a person you have nominated to receive them.
- Ownership passes to you when we have received payment in full.
- If nobody is available to accept delivery, the carrier will follow its standard process — usually a card, a safe place, a neighbour or a local collection point.
- If delivery is delayed by an event outside our control, we will tell you and take steps to minimise the effect. Where the delay is substantial, you may cancel and receive a refund for goods not delivered.
- You must give us accurate delivery information. Where a parcel is returned to us because the address was wrong or it went unclaimed, we may charge the actual cost of redelivery.
9. Your right to cancel
If you are a consumer in the UK, you have the right to cancel most online orders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In summary:
- you have 14 days from the day you (or someone you nominate) receive the goods to tell us you are cancelling;
- you then have a further 14 days to send the goods back to us;
- we refund the price of the goods and the standard outbound delivery charge within 14 days of receiving the goods back, or of receiving proof that you have sent them;
- you pay the cost of returning the goods unless they are faulty or not as described; and
- we may reduce your refund to reflect any handling beyond what is necessary to establish the nature, characteristics and functioning of the goods — the sort of inspection you could carry out in a shop.
Certain products are excluded by law from the right to cancel, including sealed goods unsealed after delivery where return is not appropriate for health protection or hygiene reasons, sealed audio, video or computer software once unsealed, and goods made to your specification or clearly personalised. Sealed trading card products are treated as excluded once the seal is broken.
The full procedure, including the model cancellation form, is on the Delivery & Returns page.
10. Faulty or misdescribed goods
Under the Consumer Rights Act 2015, goods we supply must be of satisfactory quality, fit for purpose and as described. If they are not, you have the right to:
- reject them and obtain a full refund within 30 days of delivery;
- after 30 days and within six months, a repair or replacement — and, if that fails, a refund which may be reduced to reflect use; and
- after six months, the remedies available under the Act where you can show the fault was present at delivery.
These rights are in addition to any manufacturer guarantee, which is given voluntarily by the manufacturer and does not affect your legal rights against us. Missing components in a kit are treated as a fault — contact info@gallerytech.org and we will obtain the part or replace the item.
We do not cover damage caused by misuse, accident, unauthorised modification, or normal wear and tear such as depleted batteries or scuffed packaging.
11. Business customers
Where you buy wholly or mainly for use in a business, trade, craft or profession — including schools, clubs and other organisations — you are a business customer. Sections 9 and 10 (consumer cancellation and consumer remedies) do not apply to you. Instead:
- we warrant that on delivery the goods will conform in all material respects to their description and be free from material defects;
- you must inspect goods on delivery and notify us of shortages or damage within 3 working days, and of other defects within 14 days;
- our sole obligation for defective goods is, at our option, to repair, replace or refund them; and
- all warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law.
Nothing in this section limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited.
12. Intellectual property
All content on this website — including text, layout, graphics, logos, icons, photographs and the selection and arrangement of it — is owned by or licensed to TECH GALLERY LIMITED and is protected by copyright, database rights, trade mark and other intellectual property laws.
You may view, download and print pages for your own personal, non-commercial use. You may not reproduce, distribute, sell, publish or commercially exploit any part of the site without our prior written consent, and you may not systematically extract data from it, including by scraping.
Product names, brands and images belong to their respective owners and appear here for identification purposes. Their use does not imply any endorsement or affiliation.
13. Acceptable use
You agree not to:
- use the site for any unlawful, fraudulent or harmful purpose;
- place speculative, false or fraudulent orders, or orders for resale in breach of a supplier restriction;
- introduce viruses or other malicious code, or attempt to gain unauthorised access to the site, its servers or any connected system;
- interfere with the site’s operation, including by denial-of-service or automated bulk requests; or
- use automated systems to scrape prices, stock levels or content without our written permission.
Breach of this section may be a criminal offence under the Computer Misuse Act 1990. We may report a breach to the relevant authorities and disclose your identity to them.
14. Our liability
We never exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Consumer Protection Act 1987, for breach of the terms implied by the Consumer Rights Act 2015, or for any other liability that cannot lawfully be excluded.
Subject to that, if we fail to comply with these terms we are responsible for loss or damage you suffer that is a foreseeable result of our breach. Loss or damage is foreseeable if it is obvious that it will happen, or if both parties knew it might happen when the contract was made.
We are not liable for loss or damage that was not foreseeable, that you could have avoided by following our advice, or that arises from your failure to follow the manufacturer’s instructions or the safety warnings supplied with a product.
We supply products for domestic and private use unless a listing states otherwise. If you use a product for any commercial, business or resale purpose, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity. For business customers, our total liability arising under or in connection with a contract is limited to the price paid for the goods concerned.
15. Events outside our control
We are not liable for any failure or delay in performing our obligations where that failure or delay results from an event beyond our reasonable control — including strikes, failure of utilities or transport networks, fire, flood, storm, epidemic, war, terrorism, civil unrest, sanctions, customs delay, or the act or omission of a government or public authority. If such an event occurs we will contact you as soon as possible, and if it continues for more than 30 days either of us may cancel the affected order, in which case we will refund you for goods not delivered.
16. Suspension and changes
We may change a product to reflect changes in relevant law or regulatory requirements, or to implement minor technical adjustments. Where a change materially affects a product you have ordered, we will tell you and you may cancel the order and receive a full refund before the change takes effect.
We may end our contract with you and cancel an order if you fail to make a payment when due, or if you do not provide information we reasonably need to fulfil the order within a reasonable time of being asked.
17. Your personal data
We use your personal data only as described in our Privacy Policy, and cookies as described in our Cookie Policy. Both form part of your agreement with us for the purposes of transparency, but do not create contractual obligations beyond those imposed by data protection law.
18. Complaints and disputes
If something goes wrong, please contact info@gallerytech.org first. We acknowledge complaints within two working days and aim to resolve them within fourteen. If we cannot resolve the matter to your satisfaction, you may be able to refer it to an alternative dispute resolution provider, and you can obtain free consumer advice from Citizens Advice.
19. General
- Assignment. We may transfer our rights and obligations under these terms to another organisation, and will tell you in writing if we do. It will not affect your rights. You may only transfer your rights or obligations with our written consent.
- Third parties. A contract under these terms is between you and us. No other person has any right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
- Severance. If any provision is found to be unlawful or unenforceable, the remaining provisions continue in full force.
- Waiver. If we delay in enforcing a right, that does not prevent us from enforcing it later.
- Entire agreement. These terms, together with the order confirmation and the policies referred to in them, form the entire agreement between us in relation to their subject matter.
- Notices. Notices to us should be sent by email or to the registered office address. Notices to you will be sent to the email or postal address given with your order.
20. Governing law and jurisdiction
These terms and any contract formed under them are governed by the law of England and Wales. If you are a consumer, you benefit from any mandatory provisions of the law of the country in which you are resident, and you may bring proceedings in the courts of England and Wales or, where applicable, in the courts of Scotland or Northern Ireland if you live there. If you are a business customer, the courts of England and Wales have exclusive jurisdiction.